1.1 We hope you are happy with your purchase. However we understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2.1 You are entitled to return a product and receive a refund or exchange in accordance with this policy if you abide by the following terms and conditions:
(a) The item is returned within 21 days following the date of dispatch of the product to you (7 days for Sale or Outlet items)
(b) The returned product is unused, in its original packaging with any labels and tags still attached, and otherwise in a condition enabling us to sell the product as new. Refunds will only be authorised after a satisfactory inspection of the items returned.
(c) You agree to bear the cost of return delivery charges, unless the product is faulty, in which case we will refund the cost of delivery. Exchange items will be sent to you at no extra charge.
(d) You comply with the procedure set out in this policy in relation to the return of the product.
3. RETURNS PROCEDURE
In order to take advantage of your rights under this policy, you must contact us at firstname.lastname@example.org
, stating the reason you wish to return the product and to obtain a return authorisation number. You must then send the product to us with a covering note quoting that number. All returns must be sent to the following address: Desert Rose Boutique, Empress Business Centre, 380 Chester Road, Manchester, M16 9EA.
3.2 Products returned under this policy must be sent by Royal Mail Signed For delivery (or an equivalent service). We cannot be held responsible for items lost in transit. If you are unable to provide a valid tracking number for lost items, or proof that the item has been received and signed for by Desert Rose Boutique, we will not be able to issue a refund or exchange;
3.3 You will be responsible for paying postage costs associated with returns under this policy.
4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
4.2 Delivery charges are non-refundable unless the entire order is faulty or the order is cancelled BEFORE it has been dispatched from our warehouse;
4.3 We will not refund to you any costs you incur in returning the product to us.
4.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4.5 We will process the refund due to you as soon as possible and, in any event, within 10 days following the day we receive your returned product.
4.6 International customers are advised that Desert Rose Boutique will not refund any charges/tax/duties incurred when returning goods.
5.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) We will not refund the purchase price or exchange the product;
(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may sell the returned product without any liability to you.